Job purpose:
To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.
Job Responsibilities:
- Engage with stakeholders to obtain an understanding of their data quality practices to contract, manage and meet expectations
- Develop and maintain partnerships with stakeholders to facilitate the accomplishment of data quality objectives
- Become a trusted advisor to, and influence the decision-making of stakeholders by providing advisory service, guidance and support on data quality practices
- Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
- Collaborate and maintain relationships internally by communicating business requirements and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
- Participate in the Culture building initiatives (e.g. Barrett Surveys etc.) contributing to a culture conducive to the achievement of transformation goals
- Participate and support corporate social responsibility initiatives for the achievement of business strategy
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to business
- Responsible for implementing a wide range of data management services on client data as required
- Identifies client data quality concerns, conducts root cause analysis and provides feedback to the data governance council and data management competency centres of excellence
- Be consulted for input on, and be informed of, all data management services as they relate to client data
- Provide input into, and advice on the alignment between data quality and the clusters’ risk profile and risk appetite by recommending corrective action or mitigating strategies
- Provide input, related to data quality deliverables, into the Group Operational Risk Management (GORM) budget in line with Finance requirements and business plans
- Contract deliverables, services and pricing with clusters and agree to transfer pricing allocation to clusters
- Utilise budget allocation effectively by implementing enhancements to data governance practices and improve efficiencies for the benefit of stakeholders
- Review Business Unit Plan and ensure delivered systems, processes, services and solutions are aligned to support the achievement of the business strategy, objectives and values
- Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in the field of expertise
- Ensure all personal development plan activities are completed within a specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in the performance of roles and responsibilities
- Share operational risk-related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations
Essential Qualifications:
- Advanced Diplomas/National 1st Degrees
- DAMA-certified data management professional (CDMP) or similar data management certification
Preferred Qualification:
- Master’s Degree
Minimum Experience:
- 5-7 Years’ experience in Data Analyst / 3-5 years in Stewardship
Technical/ Professional Knowledge:
- Policies and procedures
- Relevant regulatory, compliance and risk legislation
- Industry trends
- Business Acumen
- Relevant software and systems knowledge
- Banking knowledge
- Research Methodology
- Principles of financial management
- Governance, Risk and Controls
- Operational risk management
Behavioural Competencies:
- Adaptability
- Building Partnerships
- Communication
- Decision Making
- Stress Tolerance
- Technical/Professional Knowledge and Skill